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In this section, we look at where you can get help to make your home warmer and more affordable to heat.
Contact your local Warm Zone
If you live in a Warm Zone area, please contact your local Warm Zone team (click here to see where the Zones are). They will be able to give you the very best advice. Warm Zones can connect you with a range of local and national schemes that best suit your needs.
The Zones also have access to other help, including energy efficiency, benefits advice and low-cost insulation schemes. The Warm Zones provide free and impartial advice and connections to the best available local help and support to keep you healthy, warm and cosy at home.
Some Zones may also be able to help with crisis funding if your situation is particularly difficult and you don’t qualify for help with insulation and heating elsewhere. Contact your Zone to find out more.
No local Warm Zone?
If you don’t live in a Warm Zone don’t worry, you can still get help by contacting a number of different organisations and making your own choices about what would be best for you.
Contact your local council
Your local council will be able to provide you with advice or tell you about the best available local advice and information.
Contact Warm Front
You may be eligible for a Government grant
Warm Front is the Government’s grant scheme for cavity wall insulation, loft insulation draught proofing and heating improvements in England.
Depending on benefits entitlement and your family circumstances, the Warm Front grant is available up to a maximum of £2,700, with a maximum grant of £4,000 where oil-fired central heating is installed. Warm Front can provide a package of insulation and heating measures depending upon your personal circumstances and the construction of your home.
For more details about Warm Front and to see if you qualify for help click the Warm Front logo or call free on
0800 316 6011.
In Wales, the equivalent to Warm Front is ‘HEES in Wales’. Click here for details of the scheme or call
0800 316 2815.
In Northern Ireland the grant scheme is called
‘Warm Homes’. Click the logo to find out more, or call
0800 181 667.
In Scotland, ‘Warm Deal’ can provide help with cavity wall insulation and draughtproofing. Click the Warm Deal logo for more details about Warm Deal or call 0800 072 0150 to apply for a grant.
Also in Scotland, if you are over 60 you may qualify for free central heating. Click the logo above to find out more.
Other sources of help
Whatever your circumstances, there’s always something you can do to save energy, save money and help the environment too. Here are some more places to find help and advice:
The Energy Saving Trust sponsors advice centres throughout the UK. They can give you free and impartial advice based upon your individual circumstances.
Click the Energy Saving Trust logo to find your local advice centre or give them a call on 0800 512 012. Alternatively, why not click here to go to the free Energy Saving Trust Grant Finder service.
Contact an energy supplier
Talk to your energy supplier. Most energy suppliers have schemes for low-cost loft and cavity wall insulation and in some cases you may be able to get the work done for free.
Contact energywatch
energywatch is the independent watchdog for gas and electricity customers. They provide free, impartial advice on a range of energy issues. So whether you want to save money on your energy bills or you want to know more about the performance of each of the energy companies, energywatch can help.
energywatch can also help you to complain if you are experiencing difficulty in resolving problems directly with your energy suppliers. Click the logo to visit the energywatch website or call the energywatch helpline on 08459 06 07 08
Contact the Home Heat Helpline
The Home Heat Helpline is a free, central phone number offering practical energy advice for people concerned about paying their energy bills. To get your advice call 0800 33 66 99 and speak to a specially trained advisor. You can call yourself or on behalf of a relative, friend or patient or someone you may be concerned about. The Home Heat Helpline is open 9am–8pm Monday to Friday and 9am–3pm on Saturdays. The minicom number is 0800 027 2122.
Other useful websites
A number of useful and relevant websites can be accessed via the internet. Please note that Warm Zones is not responsible for the content of these external sites.
Consumer links
- Consumer Advice
The sister site to tradingstandards.net - Consumer Direct
Consumer advice run by DTI - Consumer Education Wales
Consumer Education Wales - Doorstep Selling
“Your Doorstep – Your Decision”, Office of Fair Trading's campaign which alerts customers to the ploys commonly used by salesmen to trick them into buying goods or services, including energy, on the doorstep. - Energy Information Centre
Market intelligence, procurement and energy management - General Consumer Council for Northern Ireland
handles gas complaints - Citizens Advice
The umbrella body for Citizens Advice Bureaux - National Consumer Council
General consumer body - Scottish Consumer Council
Consumer body for Scotland - Shelter Cymru website
Shelter Cymru works for the prevention of homelessness and the improvement of housing conditions in Wales, and the right of everyone to a safe, suitable, affordable home. - Trading Standards
Trading Standards - Trading Standards Institute
Trading Standards website - Welsh Consumer Council
Consumer body for Wales
Energy company links
General energy links
- CSE
Centre for Sustainable Energy - Energy efficiency
Help with energy efficiency - National Energy Action
Campaigning for warm homes
Government and Regulatory Links
- Defra
Department for Environment, Food and Rural Affairs - Directgov
Gives links to all Government sites
Department for Business, Enterprise and Regulatory Reform- Environment Agency
Environmental regulator - OFT
The Office of Fair Trading - Ofgem
Office of Gas & Electricity Markets
Price Comparison Services
Other useful links
- housingguideonline.co.uk
Housing advice and services for students - Keep Warm, Keep Well
Dept. of Health website - NHS Direct
Online health advice from NHS - Switched On (formerly School Energy)
Saving energy in schools
Warm Zones cic is registered in England (No. 4124262):
St Andrew's House, 90-92 Pilgrim St, Newcastle NE1 6SG.
